Terms of Use

Kojeza is a trading name of the following company. These details are provided so you always know who you are dealing with:

• Company: Monoklik d.o.o.
• Registered seat: Kolodvorska 12, 71000 Sarajevo, Bosnia and Herzegovina
• JIB (company ID number): 4203627400007
• Activity: operation of the Kojeza online platform at kojeza.com
• Contact: info@kojeza.com

By accessing or using the Kojeza platform (“Service”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, you may not use the Service. These Terms are a legally binding agreement between you and Monoklik d.o.o., Kolodvorska 12, 71000 Sarajevo, JIB 4203627400007 — referred to below as “Kojeza”, “we” or “us”.

Kojeza is an online marketplace that connects hikers with guided tours and hiking societies (Planinarska društva) in Bosnia and Herzegovina. The platform enables tour organizers to publish events, manage registrations, and communicate with participants, while hikers can browse, discover, and register for hiking tours.

Kojeza is an intermediary. The tour itself is a contract between you and the organizer who published it — an individual guide or a hiking society. Monoklik d.o.o. does not organize, lead or supervise tours and is not the tour provider.

Where a tour is paid by card, Monoklik d.o.o. collects that payment on the organizer's behalf, acting as their commercial agent, and passes it on to the organizer after deducting the platform commission agreed with them. Your card statement will therefore show Kojeza rather than the organizer's name. Paying Kojeza discharges your payment obligation to the organizer.

To use certain features of Kojeza, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• Hiker — Can browse tours, register for events, and manage reservations.
• Guide — Can create and lead hiking tours, manage participants, and receive payments.
• PD Admin — Can manage a hiking society (Planinarska društva), create events, invite guides, and manage organization members.

You agree to provide accurate, current, and complete information when creating your account and to update it as necessary.

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Publish false, misleading, or fraudulent event listings
• Harass, abuse, or harm other users of the platform
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Collect or harvest personal information of other users without their consent

Tour organizers (guides and PD admins) are solely responsible for the accuracy, legality, and quality of the events they publish. Kojeza does not verify the accuracy of event listings and is not a party to the tour contract between an organizer and a participant.

By registering for an event, you acknowledge that outdoor activities carry inherent risks and that you participate at your own risk. Organizers may set their own requirements, including minimum fitness levels, required equipment, and age restrictions.

Tours on Kojeza are paid in person: you reserve your place through Kojeza and pay the organizer directly — in cash at the meeting point, or however the organizer states on the tour listing. Kojeza does not process, hold or receive that money, and adds no fee to it. The price shown on the tour is the amount the organizer collects.

Because that payment is between you and the organizer, any receipt, invoice or refund for it is the organizer’s responsibility. Kojeza records only whether the organizer has marked you as paid, so that you both hold the same reservation record.

All payments are processed in Bosnian Convertible Mark (BAM). The total shown at checkout is the total you pay.

It is the participant's responsibility to complete payment within the deadline specified by the organizer. Failure to pay may result in cancellation of the reservation.

For a tour paid in person you can cancel your place through Kojeza at any time before the tour starts. Kojeza never held your money, so there is nothing for us to refund: anything you already paid the organizer — and anything owed back to you if the organizer cancels — is settled directly with them, under the cancellation terms shown on that tour.

An organizer may describe additional conditions in their listing, such as required equipment or fitness levels. Those conditions cannot reduce the refund rights set out above.

Kojeza reserves the right to cancel or remove event listings that violate these Terms.

Consumer legislation gives buyers of goods and services bought at a distance a 14-day right to withdraw. That right does not apply to contracts for leisure services that are supplied on a specific date or during a specific period — which is what a guided tour booked through Kojeza is.

The cancellation rules set out above apply instead. In most cases they are more generous than the statutory minimum would be.

If you are unhappy with a booking, a payment, or the platform itself, write to info@kojeza.com and include your reservation number. We will confirm we received your complaint without delay and give you a reasoned written reply within 15 days.

If we cannot resolve the matter between us, you may refer it to the competent consumer protection authority in Bosnia and Herzegovina, or bring it before the courts under the Governing Law section below.

Only users who booked a tour through Kojeza may review it, and we publish reviews as they were written. We remove reviews that are abusive, that reveal other people's personal data, or that are demonstrably false. We do not edit reviews to improve a rating, and organizers cannot delete reviews of their own tours.

We may suspend or close an account that breaches these Terms, is used fraudulently, or puts other users at risk. Where it is reasonable to do so, we will tell you why and give you an opportunity to respond.

If we suspend your account while you hold a confirmed booking, that booking is cancelled and refunded in full — unless the suspension concerns fraud connected to that booking.

You may close your account at any time from your profile settings. Closing your account does not automatically cancel bookings you have already made; cancel those separately if you no longer intend to attend.

The Kojeza platform, including its design, text, graphics, logos, and software, is owned by Monoklik d.o.o. and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.

By posting content on Kojeza (event descriptions, images, reviews), you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content in connection with the Service. You keep ownership of your content, and the licence ends when you delete it, except for copies we must retain by law.

Kojeza is a marketplace platform and is NOT a tour operator, travel agency, or hiking guide. We do not organize, lead, or supervise any hiking tours or outdoor activities.

Outdoor activities, including hiking, carry inherent risks including but not limited to injury, illness, property damage, and death. You acknowledge these risks and agree that Kojeza is not liable for any injuries, damages, or losses arising from participation in events listed on the platform.

The Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, either express or implied. Kojeza does not guarantee the accuracy, completeness, or reliability of any content or event listings.

To the maximum extent permitted by law, Kojeza shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of the Service.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for intent or gross negligence, or for anything else that cannot be excluded or limited under the law of Bosnia and Herzegovina. Nothing in these Terms affects the rights you have as a consumer that cannot be waived by agreement.

You agree to indemnify, defend, and hold harmless Monoklik d.o.o., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights. This does not apply to a consumer acting outside their trade or profession, except where the claim arises from your deliberate or grossly negligent conduct.

These Terms are governed by and construed in accordance with the laws of Bosnia and Herzegovina. Disputes arising under them shall be submitted to the competent court in Sarajevo.

If you are a consumer, this does not deprive you of the protection of mandatory rules of the law of the place where you live, and you may also bring proceedings before the courts of that place.

We reserve the right to modify these Terms. We will give notice of material changes by posting the updated Terms on this page and updating the “Last updated” date, and — where the change significantly affects you — by email. Changes do not apply retroactively to bookings you have already made. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

If you have questions about these Terms of Use, please contact us:

Email: info@kojeza.com

Monoklik d.o.o., Kolodvorska 12, 71000 Sarajevo, Bosnia and Herzegovina — JIB 4203627400007