Terms of Use

By accessing or using the Kojeza platform ("Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you and Kojeza Inc.

Kojeza is an online marketplace that connects hikers with guided tours and hiking societies (Planinarska društva) in Bosnia and Herzegovina. The platform enables tour organizers to publish events, manage registrations, and communicate with participants, while hikers can browse, discover, and register for hiking tours.

To use certain features of Kojeza, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• Hiker — Can browse tours, register for events, and manage reservations.
• Guide — Can create and lead hiking tours, manage participants, and receive payments.
• PD Admin — Can manage a hiking society (Planinarska društva), create events, invite guides, and manage organization members.

You agree to provide accurate, current, and complete information when creating your account and to update it as necessary.

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Publish false, misleading, or fraudulent event listings
• Harass, abuse, or harm other users of the platform
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Collect or harvest personal information of other users without their consent

Tour organizers (guides and PD admins) are solely responsible for the accuracy, legality, and quality of the events they publish. Kojeza does not verify the accuracy of event listings and is not a party to any agreement between organizers and participants.

By registering for an event, you acknowledge that outdoor activities carry inherent risks and that you participate at your own risk. Organizers may set their own requirements, including minimum fitness levels, required equipment, and age restrictions.

Kojeza facilitates payments between participants and organizers via bank transfer. Kojeza does not process payments directly and is not responsible for payment disputes between participants and organizers.

Payments are made via bank transfer directly to the organizer's bank account. Payment details are provided at the time of registration.

It is the participant's responsibility to complete payment within the deadline specified by the organizer. Failure to pay may result in cancellation of the reservation.

Each event may have its own cancellation policy as set by the organizer. Please review the cancellation policy before registering for an event.

If an organizer cancels an event, registered participants are entitled to a full refund as facilitated by the organizer. Kojeza is not responsible for issuing refunds.

Kojeza reserves the right to cancel or remove event listings that violate these Terms.

The Kojeza platform, including its design, text, graphics, logos, and software, is owned by Kojeza Inc. and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.

By posting content on Kojeza (event descriptions, images, reviews), you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content in connection with the Service.

Kojeza is a marketplace platform and is NOT a tour operator, travel agency, or hiking guide. We do not organize, lead, or supervise any hiking tours or outdoor activities.

Outdoor activities, including hiking, carry inherent risks including but not limited to injury, illness, property damage, and death. You acknowledge these risks and agree that Kojeza is not liable for any injuries, damages, or losses arising from participation in events listed on the platform.

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied. Kojeza does not guarantee the accuracy, completeness, or reliability of any content or event listings.

To the maximum extent permitted by law, Kojeza shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service.

You agree to indemnify, defend, and hold harmless Kojeza Inc., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights.

These Terms shall be governed by and construed in accordance with the laws of Bosnia and Herzegovina. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Bosnia and Herzegovina.

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

If you have questions about these Terms of Use, please contact us:

Email: legal@kojeza.com

Kojeza Inc., Sarajevo, Bosnia and Herzegovina